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Frequently asked questions on private transfer services

Pregunta How much does a private airport transfer service cost? Respuesta To check out the rates, pick the type of transfer you prefer, the date and hour. Pregunta Are the rates per person or per vehicle? Respuesta The following rates are all per vehicle. Pregunta How many people can fit in a vehicle? Respuesta The number of seats indicated is the maximum of people authorized to ride in the vehicle, apart from the chauffeur. Each child counts for one seat, no matter their age. Pregunta How much time in advance should I book the transfer? Respuesta This depends on each city. Please check the time in advance you need to book a transfer service on each destination’s website. Pregunta Can we book an 8-passenger-vehicle if we are 5 adults and 3 small children? Respuesta For safety and legal reasons, our local suppliers do not accept more than 8 passengers in this type of vehicle. Sorry for the inconveniences. Pregunta Can I share the vehicle with other people? Respuesta No, our transfer services are private to provide a personalized service and to insure the maximum quality. Pregunta Is it possible to do several stops? Respuesta There is a surcharge if you need to stop more than once (between 5€ and 10€ depending on the city), either because you are staying in different hotels or because you have to stop in a different location to pick up the keys to an apartment. Pregunta We arrive in different flights, is it possible to book one vehicle transfer service? Respuesta Unfortunately, this option is not possible. If one of the flights is delayed, the rest of the passengers and chauffeur would have to wait at the airport and this would affect the quality of the service. Pregunta What pick-up time do I have to indicate? Respuesta If you want to book an airport transfer, you must indicate the time the flight lands at the airport. If you wish to reserve a transfer service from your hotel to the airport, you MUST indicate the hour in which you wish us to come and pick you up, NOT the flight departure time. Pregunta Where do I find my flight number? Respuesta You will find the flight number either on the confirmation email you were sent by the airline company or on the flight ticket. The flight number usually has 2 letters and 4 numbers, for example, IB3506. Pregunta How will I identify the chauffeur? RespuestaThe driver will be waiting for you with a sign with your name on it at the arrival Gate, which is located just after the baggage claim area. Pregunta Is there a contact number for assistance? Respuesta In the confirmation email you will find the supplier’s name, email and emergency contact number just in case you cannot locate the chauffeur or suffer a setback. Pregunta Do I have to notify someone if my flight is delayed? Respuesta It is not necessary to notify the supplier if your flight is delayed, since the company monitors the arrival times of each flight. Pregunta How long will the chauffeur wait for me? Respuesta Chauffeurs will wait for up to one hour prior to your flight landing. If for any reason you take longer to get to the Terminal, we suggest you call the phone number indicated on your confirmation email. Pregunta If I book a return transfer, when will I have to pay? Respuesta For each transfer, the total amount that must be paid is indicated in the confirmation email. Each journey will be paid separately. Pregunta Do you have children car seats? Respuesta In most countries, professional transfer vehicles are not required to carry a child car seat. However, if you need one, please indicate it when you book the transfer service and we will do the utmost to provide you with a car seat. Please indicate the child’s age in the comments field. Pregunta We are a very large group and no vehicle has enough seats Respuesta In this case, it is necessary to book two or more vehicles. Pregunta The reviews are too positive. Are they genuine? Respuesta All the reviews have been written by travellers who have booked with Civitatis. If you book a private transfer service with us, we will send you an email a few days after the transfer in which you can send us your feedback. please contact us